Personalized Service from Nolting Real Estate
The mission of the Nolting Real Estate team is to invest in the lives of homeowners by providing reliable, innovative, and personalized service to maximize the economic and personal value of their real estate investment and to earn their trust in order to build lifelong business relationships.
We have been doing a series on our corporate mission statement for a few weeks now. I started by discussing the role of a team in real estate transactions. I then fleshed out the concepts of reliability and innovation when it comes to servicing our clients. Today, I would like to address what we mean when we talk about providing personalized service.
Personalized service is important for a real estate brokerage. We try to recognize that every client is a special individual who wants to be treated as such. He has his own unique personality, wants, and reasons for buying. We work not to sell you a house, but to solve your unique problems.
We start by listening intently. We try to put ourselves in our clients’ shoes, trying to grasp their point of view. We work hard to treat our clients’ not the way we want to be treated but the way they want to be treated. Our clients’ have different reasons to buy than we may have. They see the world from a different point of view.
Let me give you an example. I had a client come to me recently after having a bad experience with a realtor. This realtor specialized in homes in the St. Louis west county area that were priced around $250,000. The client was looking for homes from $50,000 to $250,000 that required a decent amount of work. The husband is a handy guy. They were willing to do a great deal of work to improve the house. Obviously realtors make more money selling $250,000 houses than $50,000. The other realtor was not sending listings at the bottom end of the spectrum. Why? Because the realtor wanted a fatter payday.
I listened intently to the consumer’s story. And I assured them that I would send them exactly what they asked for. As it turned out, they purchased a home for around $190,000 and now intend to list their old home with me. Nolting Real Estate gives personalized attention to its clients because it is the right thing to do. I am growing my business using referrals. If I treat my clients as they wish to be treated (not as I wish to treat them), I gain their respect and gain their referrals.
Do you want to be treated in this way? Give us a call at 636-391-9997 or visit us on the web at http://www.NoltingRealEstate.com.
We have been doing a series on our corporate mission statement for a few weeks now. I started by discussing the role of a team in real estate transactions. I then fleshed out the concepts of reliability and innovation when it comes to servicing our clients. Today, I would like to address what we mean when we talk about providing personalized service.
Personalized service is important for a real estate brokerage. We try to recognize that every client is a special individual who wants to be treated as such. He has his own unique personality, wants, and reasons for buying. We work not to sell you a house, but to solve your unique problems.
We start by listening intently. We try to put ourselves in our clients’ shoes, trying to grasp their point of view. We work hard to treat our clients’ not the way we want to be treated but the way they want to be treated. Our clients’ have different reasons to buy than we may have. They see the world from a different point of view.
Let me give you an example. I had a client come to me recently after having a bad experience with a realtor. This realtor specialized in homes in the St. Louis west county area that were priced around $250,000. The client was looking for homes from $50,000 to $250,000 that required a decent amount of work. The husband is a handy guy. They were willing to do a great deal of work to improve the house. Obviously realtors make more money selling $250,000 houses than $50,000. The other realtor was not sending listings at the bottom end of the spectrum. Why? Because the realtor wanted a fatter payday.
I listened intently to the consumer’s story. And I assured them that I would send them exactly what they asked for. As it turned out, they purchased a home for around $190,000 and now intend to list their old home with me. Nolting Real Estate gives personalized attention to its clients because it is the right thing to do. I am growing my business using referrals. If I treat my clients as they wish to be treated (not as I wish to treat them), I gain their respect and gain their referrals.
Do you want to be treated in this way? Give us a call at 636-391-9997 or visit us on the web at http://www.NoltingRealEstate.com.
posted by Russell T. Nolting at
4:30 PM
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