The Mission of Nolting Real Estate: Reliability

The mission of the Nolting Real Estate team is to invest in the lives of homeowners by providing reliable, innovative, and personalized service to maximize the economic and personal value of their real estate investment and to earn their trust in order to build lifelong business relationships.

Reliability.  This is an interesting word.  The reliability of a product or service may not necessarily correspond with the purchase price.  My good friend drives a six-figure sports sedan.  I should qualify—my good friend drives a six-figure sports sedan when the car is not in the shop.  The rest of the time, he tools around in the rental from the local dealership.  When we put together the Mission Statement for Nolting Real Estate, we wanted to stress the reliability of our operation.  

What does reliable mean?  Roget’s Thesaurus, one of my favorite resources, notes that reliable means the following:  Capable of being depended upon: dependable, responsible, solid, sound2, trustworthy, trusty.  

We take our duty to our clients very seriously.  We like to say that our clients can expect the following four things:

     We will do what we say we are going to do.
     We will do it when we say we are going to do it.
     We will do it right the first time.
     We will get it done on time.  

Like the incredibly reliable company, Federal Express, we are committed to a goal of “no service failures.”  

Research shows that the typical dissatisfied customer will tell eight to ten people about his misfortune.  We don’t need the bad press.  We believe that consistent, high-level performance makes all the difference in the real estate industry.  Reliability is truly our top priority.